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Frequently Asked Questions - common questions and answers

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Shopping basket:
Total value
£0.00
Number of items
0
 This site accepts Visa, Master Card, Switch and Solo
Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.

How long will it take to receive my order?
Please allow 10 working days for your order. If you have chosen UK Royal Mail Special Delivery, we aim to have your items sent out for next day delivery.

I have a problem when trying to place an order, can you help?
Please contact our London Business School Online Gift Shop Team with your order enquiries. Call them on: +44 (0)1245 382600, alternatively, email: shopeenquiries@london.edu.

Which payment methods do you accept?
We accept all major credit cards using the HSBC secure online payment system i.e. Mastercard, Visa, Maestro, Solo, etc or cheques denominated in pounds sterling (GBP) and drawn on a UK bank.

Do you post items overseas, including the Channel Islands and Isle of Man?
Yes, please contact our London Business School Online Gift Shop Team on: +44 (0)1245 382600.

My delivery hasn't arrived, can you help?
Please contact the London Business School Online Gift Shop Team, who will be able to investigate further. Call them on: +44 (0)1245 382600, alternatively, you can email: shopenquiries@london.edu.

Where do I find the Returns Policy?
The Returns Policy can be accessed via the link 'Returns and Refunds', found at the bottom of the page.

My question isn't listed here - can you help me?
Please feel free to contact our London Business School Online Gift Shop Team if you have any further questions. You can call them on: +44 (0)1245 382600, alternatively, you can email: shopenquiries@london.edu.