Made-to-Order Terms and Conditions

Made-to-Order Items

All products marked as Made-to-Order are specially produced or customised according to the customer’s specifications.
As such, these items are non-refundable and non-returnable, except in cases where the item is proven to be faulty or not as described.

Lead Time

Made-to-order items are produced and dispatched within 5–7 working days from order confirmation.
Please note, if you have selected Click & Collect (Welcome Desk) as your delivery method, this lead time still applies before your order is available for collection.

Customer Agreement

At the time of purchase, customers are required to confirm their understanding of this policy by ticking the box provided on the product page before checkout.
By ticking this box, the customer acknowledges and agrees that:

• The item is being made specifically to their order
• The order cannot be cancelled, returned, or refunded once placed

Artwork Submission

All artwork supplied by the customer must be of sufficient quality and resolution to ensure a satisfactory print result.

We review all submitted artwork before production. If the artwork provided is of poor quality, we may request a higher-resolution file or make reasonable adjustments to improve the final output.

We reserve the right to refuse to print any artwork that is offensive, derogatory, discriminatory, or politically motivated.

By submitting artwork, the customer confirms they hold the necessary rights or permissions to use the design.