As a valued customer we want you to be happy with your purchase.
If you are not completely satisfied with your purchase, simply return the item or items to us at any time within 7 working days of receipt. If goods are returned within 7 working days of receipt we will issue a refund or an exchange.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return goods to us will not apply in the following circumstances:
- Any products we have made, personalised or customised specifically for you, i.e. with your name, message or photo.
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production
- You have disposed of the item you have an issue with
- A perishable item that has been consumed or disposed of.
Please inform us by calling our Customer Service team on 01245 382600 that the goods are being returned. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
Faulty Items
If goods are faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing within 7 working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items. Alternatively, we will refund the cost for you to refund the goods to us providing you have notified us that they are being returned as above.
Refunds will be paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of the returned goods.
This returns policy applies to customers in England, Wales and Scotland. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Customer Protection (Distance Selling) Regulations 2000)
We reserve the right to cancel your order at any time and issue a refund.
Should you have any queries regarding your goods, please call our Customer Services Team on 01245 382600. Lines are open 8.30am-5.30pm weekdays. Please note that we do not export goods and all transactions of made in sterling.
Made to Order Return Policy
Products which are made to order, means we create each item specifically for you when you place an order.
Because of the nature of print-on-demand products, we do not accept returns or exchanges unless there is an issue with the product, such as:
The item arrives damaged.
The item is defective or misprinted.
The item does not match your order (e.g., wrong size, design, or colour).
If you experience any of these issues, please contact us within 7 days of receiving your order with the following:
Your order number.
A description of the issue.
Clear photos of the item showing the problem.
How to Contact Us
You can reach our support team at ecommerce@allwag.co.uk
. We’ll work to resolve your issue as quickly as possible!
Important Notes
Please double-check your order details (such as size, design, and shipping information) before placing your order to avoid any errors.
Due to the custom nature of our products, we are unable to issue refunds or exchanges for customer errors or change of mind.